Shipping & Delivery Policy

We sell services, not physical goods. Nothing is packed, posted or couriered, so there are no shipping charges, no tracking numbers and no delivery addresses to enter. Everything we sell is delivered electronically — into your website, your online store or your advertising account — by EVYOM TECHNOLOGIES (trading as HelloWeb).

How delivery works

• You approve a fixed price in writing (live chat, WhatsApp or email).
• We do the work directly in your own accounts — your hosting, your CMS, your Shopify or WordPress admin, your Google Ads or Meta account — as an invited user with permissions you control.
• When the work is done we message you to confirm, with a summary of what changed and anything you should check.
• Files that belong to you (designs, exports, reports, walkthrough videos) are sent by email or a download link.

Delivery timelines

• Website fixes and emergencies — work usually starts within a few hours of approval and completes within 24–72 hours, depending on the fault.
• Expert hour sessions — scheduled at a time you choose, normally within 1–2 working days.
• New websites and online stores — typically 1–3 weeks from the point we have your content and access, as set out in your quote.
• Speed optimisation and migrations — typically 2–5 working days.
• Google Ads and Meta ads management — account build and launch within 3–5 working days of approval, followed by continuous weekly optimisation for as long as you stay with us.

These are the timelines we quote against. If anything is going to run late, we tell you before the deadline rather than after, and you can cancel under our Refund & Cancellation Policy if a delay doesn't work for you.

What can delay delivery

The common causes are outside our hands: waiting on content, images or logins from you; approvals from a third party; platform outages at Shopify, WordPress hosts, Google or Meta; or scope changes you ask for mid-project. We'll always tell you what we're waiting on.

Confirmation of delivery

Every completed job is confirmed in writing on the same channel you hired us on. That message is your delivery receipt — keep it. Invoices and payment receipts are emailed to the address you give us at checkout.

Service area

We work remotely with clients worldwide, with a focus on the USA, Canada, the UK, Australia, the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. Because delivery is digital, your location never affects delivery time or cost.

Questions

Email info@helloweb.agency, call +1 (888) 330-2254 (toll-free in the USA & Canada) or +1 (917) 920-9590 (call & WhatsApp), or use live chat — a real person answers.

helloweb.agency is owned and operated by EVYOM TECHNOLOGIES. Our full registered business details are on the contact page.