This policy explains when you can cancel, when you get money back, and how quickly. It applies to every
service sold on helloweb.agency — website fixes, new websites and online
stores, speed work, migrations, and Google Ads / Meta ads management — provided by
EVYOM TECHNOLOGIES (trading as HelloWeb).
Two things shape everything below. First, diagnosis is always free — you never pay to find out what is
wrong. Second, we agree a fixed price in writing before any paid work starts, so there are no surprise
invoices to dispute later.
Cancelling before work starts
You can cancel any order before we begin work and receive a 100% refund, no questions asked.
Just tell us on live chat, WhatsApp or email. If we haven't touched your site or your ad account, you get
everything back.
Website fixes and one-off jobs
- We can't fix it → you don't pay. If we take on a fix and cannot solve the problem we quoted for,
we refund you in full. We won't bill you for our failed attempts.
- Cancelled mid-job. If you cancel once work is underway, we refund the portion of the fee covering
work not yet done, and keep only what covers hours already spent. We will show you exactly what was completed.
- Work delivered and approved. Once a fix is delivered and confirmed working, that fee is non-refundable —
but if the same problem returns within 14 days, we fix it again free of charge.
New websites and store builds
- Build projects are usually invoiced in two parts: a deposit to book the work, and the balance on completion.
- The deposit is fully refundable until we start design or development work on your project.
- After work starts, cancellation is settled fairly against what has been completed: you pay for the stages
delivered, and anything paid beyond that is refunded to you.
- Unlimited revisions apply within the scope we agreed. If you change the scope, we quote the change first —
you are never billed for something you didn't approve.
Google Ads and Meta ads management
- Management fees are billed monthly in advance and there is no lock-in contract.
- Cancel any time. Cancellation takes effect at the end of the billing month you have already paid for, and we
keep managing your account properly until that date.
- If you cancel within 7 days of your first monthly payment and we have not yet built or launched
campaigns for you, that first payment is refunded in full.
- Ad spend is not our fee. The money you pay Google or Meta for the ads themselves is paid by you,
from your own ad account, directly to the platform. We never hold it, so we cannot refund it — refunds of ad
spend are governed by Google's and Meta's own policies.
Monthly care and support plans
Recurring support plans are billed monthly in advance and can be cancelled at any time, effective at the end
of the current paid month. We do not charge cancellation or exit fees, and we do not part-refund a month that has
already been used.
What isn't refundable
- Work that has been delivered, approved and is functioning as agreed.
- Third-party costs we buy on your behalf and cannot recover — premium themes, plugins, stock images,
hosting or domain fees. We always tell you about these before purchase and prefer that you buy them in your own
name wherever possible.
- Advertising budget paid to Google or Meta, as explained above.
- Delays caused by content, access or approvals we are waiting on from you.
Service delivery and timelines
Ours is a digital service — there is nothing to ship. Work is delivered electronically to your website,
your store or your ad account, and confirmed to you by chat, WhatsApp or email.
- Fixes: typically started within a few hours and completed within 24–72 hours of approval, depending on
the problem.
- New websites and stores: typically 1–3 weeks from receiving your content, per the timeline in your quote.
- Ads management: account build and launch typically within 3–5 working days of approval, then ongoing
weekly optimisation.
If anything is going to take longer than quoted, we tell you before the deadline, not after.
How to request a refund
Email info@helloweb.agency with your name, the invoice or payment reference, and a line about
what went wrong — or simply raise it on live chat or WhatsApp. You do not need a special form and there is no
approval queue.
- We acknowledge every refund request within 2 working days.
- Approved refunds are processed within 5–7 working days.
- Money is returned to the original payment method — card, bank transfer or wallet. Depending on your
bank, it can take a further 5–10 working days to appear on your statement.
- Refunds are made in the currency you paid in. Any bank or currency-conversion charges applied by your own
bank are outside our control.
Chargebacks
Please talk to us before raising a chargeback with your bank. We would much rather sort a problem out
directly, and in our experience one message usually settles it faster than a dispute would.
Contact
Questions about this policy? Email info@helloweb.agency or call
+1 (888) 330-2254 (toll-free in the USA & Canada) or +1 (917) 920-9590 (call & WhatsApp).
Live chat and WhatsApp are answered by a real person.
helloweb.agency is owned and operated by EVYOM TECHNOLOGIES. Our full registered business details are on the contact page.